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Configured for your business

Make feedback follow-up consistent, not selective.

ReviewFlow organizes post-service feedback and appropriate invitations to leave a review. The process uses agreed eligibility and communication rules, with staff follow-up for concerns rather than hiding dissatisfied customers.

Discuss this solution

Website packages, automation implementations and complete business systems are separate offers. Existing package inclusions remain unchanged. Additional integrations, provider fees and ongoing management are included only when stated in your proposal.

Where work gets stuck

Feedback is easy to forget after a busy day. A consistent workflow helps your team ask at the right stage and see what needs attention without inventing ratings or filtering for praise.

What we can include

  • Select completed service events from an agreed source.
  • Apply permission, timing and frequency rules.
  • Send neutral feedback or review invitations where permitted.
  • Route concerns to an accountable staff member.
  • Track requests and follow-up actions.

How the process works

Illustrative process using fictional data. No messages, payments or live system changes are made.

  1. A service is completed.
  2. Eligibility and communication permissions are checked.
  3. A neutral request is sent or prepared.
  4. Concerns create a staff follow-up task.
  5. Request status is recorded.

A service is completed.

An illustrative scenario

A fictional completed service triggers the same neutral invitation rule regardless of whether the customer previously expressed satisfaction.

What we need to confirm

  • A reliable completion event and communication permissions.
  • A staff process for customer concerns.
  • Review of the destination platform rules before launch.

Integration options are assessed before they are included in your proposal. A provider name is not a claim of partnership, certification or a live connector.

Outside the default scope

  • No fake, purchased or incentivized positive reviews.
  • No selectively inviting only satisfied customers to public reviews.
  • No guarantee of ratings, review volume or search rankings.

Start smaller or connect more of the business.

Restaurant Websites and Operations Systems

A restaurant system can connect your public website and menu with reservations, agreed ordering flows and the staff tools needed to manage them. The project starts with how your restaurant actually works, not with a requirement to replace every tool.

Clinic Websites and Operations Systems

A clinic system can combine a public website, appointment journey and agreed administrative workflows. We start by reviewing the software your team already uses, the responsibilities of staff and the information each step genuinely needs.

Business Systems for Service Companies

A service-business system brings customer intake, estimates, job scheduling and completion into an agreed operating flow. It can give office staff and field teams the same view of what has been approved and what still needs attention.

Hospitality Websites and Operations Systems

A hospitality system can bring the property website, inquiry journey and staff coordination into a defined implementation. We assess existing booking software and the practical handoffs around arrivals, housekeeping and maintenance.

Setup and ongoing management

One-time setup: quoted after scope.

Ongoing management: quoted separately where required or selected.

Software licenses, messaging, AI usage, payment-provider charges and hosting are included only when your proposal explicitly includes them.

Your proposal defines the channels, integrations, users, data migration, handover and support responsibilities. This page describes a solution approach, not an unlimited feature bundle.

Custom systemsManaged support

Questions before you start

Can unhappy customers be kept away from public reviews?

That is not the offer. Invitations should not use satisfaction-based filtering to manipulate public reviews.

Does every customer receive a message?

Only eligible recipients covered by the agreed permission and frequency rules.

Can private feedback still be collected?

Yes, provided it is not used to conceal criticism or make a public review invitation conditional on praise.

Tell us what you need to connect.

Describe your process in everyday language. Do not include patient records, identity documents, payment details, passwords or API keys.

Discuss this solution

Website packages, automation implementations and complete business systems are separate offers. Existing package inclusions remain unchanged. Additional integrations, provider fees and ongoing management are included only when stated in your proposal.