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Configured for your business

Help customers find an answer and reach a person.

ReceptionFlow provides a defined first-response process for routine questions. Using approved business information, it can help collect an inquiry, explain the next step and hand off requests that need staff attention.

Discuss this solution

Website packages, automation implementations and complete business systems are separate offers. Existing package inclusions remain unchanged. Additional integrations, provider fees and ongoing management are included only when stated in your proposal.

Where work gets stuck

Customers may ask the same practical questions across several channels while staff cannot always respond immediately. The important boundary is knowing when an automated answer is appropriate and when it is not.

What we can include

  • Answer agreed routine questions from maintained information.
  • Capture contact details needed for the requested action.
  • Offer approved booking or inquiry routes.
  • Route uncertain or sensitive requests to staff.
  • Support selected languages after content and handling are agreed.

How the process works

Illustrative process using fictional data. No messages, payments or live system changes are made.

  1. A visitor asks a question.
  2. The system checks the approved information and scope.
  3. A supported answer or next step is provided.
  4. Uncertain requests are handed to a person.
  5. The interaction is recorded only as agreed.

A visitor asks a question.

An illustrative scenario

A fictional guest asks about opening hours, then asks an unsupported question that is handed to staff.

What we need to confirm

  • A maintained knowledge source and escalation owner.
  • Supported communication channels and permissions.
  • A disclosed, reviewed approach to AI and data handling where used.

Integration options are assessed before they are included in your proposal. A provider name is not a claim of partnership, certification or a live connector.

Outside the default scope

  • No emergency response, diagnosis or unrestricted autonomous advice.
  • No automatic access to personal WhatsApp accounts.
  • Voice, telephony, recordings and messaging fees are separately assessed.

Start smaller or connect more of the business.

Restaurant Websites and Operations Systems

A restaurant system can connect your public website and menu with reservations, agreed ordering flows and the staff tools needed to manage them. The project starts with how your restaurant actually works, not with a requirement to replace every tool.

Real Estate Agency Business Systems

A real estate agency system combines the public property experience with the work that follows an inquiry. We scope the listing website, content administration, lead handling and viewing coordination around your agency and existing tools.

Clinic Websites and Operations Systems

A clinic system can combine a public website, appointment journey and agreed administrative workflows. We start by reviewing the software your team already uses, the responsibilities of staff and the information each step genuinely needs.

Hospitality Websites and Operations Systems

A hospitality system can bring the property website, inquiry journey and staff coordination into a defined implementation. We assess existing booking software and the practical handoffs around arrivals, housekeeping and maintenance.

Setup and ongoing management

One-time setup: quoted after scope.

Ongoing management: quoted separately where required or selected.

Software licenses, messaging, AI usage, payment-provider charges and hosting are included only when your proposal explicitly includes them.

Your proposal defines the channels, integrations, users, data migration, handover and support responsibilities. This page describes a solution approach, not an unlimited feature bundle.

Custom systemsManaged support

Questions before you start

Must it use AI?

No. Rules-based responses may be more appropriate for a narrow, predictable process.

Can it answer telephone calls?

Voice reception is a separately assessed channel, including provider, disclosure, handoff and cost requirements.

Will it pretend to be a person?

No. The customer-facing interaction should clearly explain the automated assistance and how to reach staff.

Tell us what you need to connect.

Describe your process in everyday language. Do not include patient records, identity documents, payment details, passwords or API keys.

Discuss this solution

Website packages, automation implementations and complete business systems are separate offers. Existing package inclusions remain unchanged. Additional integrations, provider fees and ongoing management are included only when stated in your proposal.